FAQs

You can order stock and point of sale from PPS via:

• Ordering online at www.prepaidservices.com.au - you will need to login as a retailer
• Email to sales@prepaidservices.com.au
• Call PPS Sales on 1300 307 979
• Fax 1300 30 88 77
• Via your sales representative

How do I set up an account number?

You need to have an account to order – to set up an account call 1300 30 79 79

How do I change my details?

Please logon to your online account

Is my account on credit or Cash on Delivery (COD)

All accounts will be treated as Cash Before Delivery. For retailers who would like a credit limit on their account, they will need to complete a credit application and satisfy criteria pertaining to credit limits

How do I set up a credit limit?

Please contact accounts@prepaidservices.com.au – Criteria is 3 months continuous trading with Optus Mass Market

Stock: Prepaid Mobile Broadband; Prepaid Mobile; Recharge Card; Prepaid SIMS; Accessories.

Point of sale Items: Optus Mobile/Broadband posters, DL brochure packs, SIM stands and decals. Other items are available on request.

We've added a new, easy, way for customers to verify their identity when activating a SIM via the Optus activation webpage http://www.optus.com.au/activate).

From 1 February 2016, the AMTA form no longer needs to be completed at point of sale. This means that ID verification is now only required once at the point of activation and NOT at the point of sale.

Login and look under 'Downloads' for further information.

There are lots of reasons for us to contact you with targeted marketing messages, like when we have special offers, rewards and products you might like. But what’s really important is how you prefer to be contacted – go to the stay in touch page here and just fill out the form.

What is my current electronic margin?

Your electronic margin is displayed on the invoice your store receives from EPAY or TOUCH

If you are querying your margin, please contact your account manager who will help you with your enquiry. 

What are the review period dates and what are my current shipments or activations for this period?

Review period: Generally reviews take place every six months and can take up to three months after this time to be implemented, meaning it could be nine months in total before the new margin applies.

Shipment period: The shipment and activation process is advised by our reporting team. We recommend you to contact your account manager directly for more detailed information.

When will my next electronic margin be updated?

Margin reviews occur twice a year between October – November and April – March.

For special circumstances, agreed margin and approval can take effect within two weeks after confirmation.

How do I get an electronic recharge terminal?

Optus Prepaid mobile recharge cards are available for sale as vouchers, through electronic vending terminals and systems offered by Epay and Touch Networks in Australia. If you don’t currently have an electronic terminal offered by one of these providers, and would like more information about the benefits of selling Optus prepaid products by this method, the following are the contact details for Epay and Touch Networks in Australia:

Epay:

• Apply to sign up at the following location http://www.epayworldwide.com.au/index.php/why-epay
• Phone: (02) 8297 2888
• Email:sales@epayaust.com.au
• Website:epayaust.com.au

Touch Networks:

• To apply for a Touch facility call 1800 286 824 If you are an existing Touch VAS customer and have an enquiry or require customer support, call the appropriate number below:
• For general Touch enquiries - 1800 286 824
• For ANZ Extras customers - 1800 767 868
• For Commonwealth XPOS customers - 1300 553 772
• For St. George customers - 1300 305 066
• For Suncorp customers - 1300 771 246
• Website:touchnetworks.com.au

How do customers recharge?

Optus Prepaid mobile recharge is available for sale in a range of locations for your convenience:

• In store - from a Prepaid Recharge Retail outlet in the form of a voucher or electronic voucher
• Online via the Optus website www.optus.com.au/recharge
• Over the phone – Call 555 from you Optus Prepaid Mobile and recharge using a Credit Card, Debit Card or redeem a recharge voucher
• Recharge by text - set up text recharge online at optus.com.au/sms recharge then you can text 'R' to 7777 to recharge

Prepaid Mobile Phone Balances

• App: iOS & Android phones: Use the My Optus app
  
• SMS: Use Optus SMS Menu. Text the number 1 (one) to 9999
  
• Call: Dial 555 from your handset and select option 1 (one)

Prepaid Mobile Broadband Balances

• App: iOS & Android tablets: Use the Recharge Now App
  
• SMS: Use Optus SMS Menu. Text the number 1 (one) to 9999 from your Optus Mobile Broadband application

Placement and fulfilment of orders:

The Retailer may place an order for Products in accordance with the ordering procedures notified by PPS from time to time.

a) PPS will deliver the ordered Products to the Retailer to the address specified in the order, unless otherwise agreed by PPS

b) PPS will use its reasonable endeavours to inform the Retailer if it becomes aware that it is unable to deliver the Products within a reasonable time

c) If PPS has not supplied ordered Products within 30 days after the date of the order, the Retailer (as its sole remedy) may cancel the order for those Products by notice in writing to PPS

Delivery for ‘Metropolitan’ areas unless for unseen circumstances i.e. no severe/major traffic issue should be as stated below:

• Within 24 hours if orders are placed and paid for before 12.00pm* **
  
• Within 48 hours for orders placed and paid for after 12.00pm* **

*It is recommended to place your order and make full payment before 10am if you want to secure a delivery time within 24 hours.  

**Exceptions apply e.g. Delivery is possible after 6pm until 8pm for VIC

Delivery for ‘Regional’ areas unless for unseen circumstances i.e. no severe/major traffic issue should be as stated below:

• Within 48 hours if orders are placed and paid for before 12.00pm* **

*Times are not guaranteed although all efforts are made to deliver within given timeframes. In regional areas, it may take up to five days or more for deliveries. 

**In some circumstance, extra delivery services may be required.